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Handling Emotionally-Charged Conversations: Creating a Culture of Empathy at Your School
Consider an admission counselor fielding an angry phone call, a major gift officer trapped in a negative conversation with a donor, or a teacher interacting with a particularly challenging parent. In all these scenarios, you and your colleagues need to be equipped to listen well, demonstrate empathy, and navigate the difficult waters of conflict. Join us in this webinar for a conversation with Tom Larkin, president and CEO of Communico for a conversation about best practices and practical steps for diffusing emotionally-charged conversations.

Dec 10, 2019 01:00 PM in Eastern Time (US and Canada)

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Tom Larkin
President & CEO @Communico
Tom Larkin is the president and CEO of Communico, where he has worked for the past 35 years.  He has worked on customer service initiatives with Indianapolis Power and Light, Kellogg, Robert Bosch, Prudential, Siemens, Penguin Computing, and JPMorgan Chase. He frequently lectures on customer service and is the co-author of "How to Talk to Customers: Create a Great Impression Every Time with MAGIC."
Keith Krass
Head of Marketing @Veracross
Keith Krass has held a variety of roles at Veracross. Currently, he oversees the marketing department. Prior to coming to Veracross, he worked in higher education with a focus in student development.